I am a results-driven professional with 9 years of global experience across two domains that intersect naturally: Talent Acquisition Coordination as my foundation, and IT Project Coordination as my current direction. At Hays, I simultaneously handled both roles — managing Talent Acquisition for Honeywell EMEA while also coordinating IT Project work for the DIS department, giving me a rare dual perspective that now powers my IT project delivery.
Over the last 3+ years, I have transitioned into IT Project Coordination, specialising in ServiceNow, Freshworks (FreshService, Freshdesk), ITSM process design, and software license management across India, APAC, EMEA, and the US. I hold a Lean Six Sigma Black Belt, Value Stream Mapping, and Scrum Fundamentals certification — translating methodology into measurable outcomes.
Colleagues consistently highlight my ability to bring clarity under pressure, own outcomes end-to-end, and drive process improvement with a calm, structured, and collaborative approach across global teams.
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Project Coordination
End-to-end lifecycle management, timelines, stakeholder updates and delivery accountability.
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ITSM & Tooling
ServiceNow, FreshService, Freshdesk — implementation, optimisation and user adoption.
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Data & Reporting
Power BI dashboards, burndown charts, and KPI reporting that drive informed decisions.
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Global Execution
Cross-regional coordination across India, APAC, EMEA and US — bridging time zones and cultures.
